Contact & Support

Email us

support@example.com — the fastest way to reach us for anything about an order, a return, a delivery or a product question.

Hours and response time

We read email Monday to Friday, 9am to 5pm Eastern Time. We aim to reply within one business day. Messages sent at the weekend are answered on Monday.

Before you write

Please include your order number if you have one — it helps us answer in a single reply. You can find it in your confirmation email or on the track order page.

Common questions

Returns and refunds are covered in our Refund & Cancellation Policy. Dispatch and delivery timings are in our Shipping & Delivery Policy.

Business details

TapNest sells and ships from the United States. Payments are processed by Stripe, and TapNest will be the name shown on your card statement.