Refund & Cancellation Policy

Cancelling before dispatch

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once a parcel is on its way, please use the return process below.

Returns within 14 days

You may return most items within 14 days of delivery. Items need to be unused, in their original condition and packaging, and we need your order number as proof of purchase.

What cannot be returned

Personalised or custom-printed items made to your specification cannot be returned unless they arrived faulty or were made incorrectly. Items returned used, damaged or incomplete may receive a partial refund or be sent back.

How to start a return

Email support@example.com with your order number and what you would like to return. We will reply with return instructions and the address. You can look up your order any time from the track order page. Please do not send anything back before we have confirmed the return.

Return shipping

If an item arrived faulty, damaged or incorrect, we cover return postage and there are no fees. For a change of mind, return postage is paid by you and the original shipping charge is not refunded. We do not charge restocking fees.

Faulty or damaged items

Tell us within 14 days of delivery and include a photo if you can. We will replace the item or refund it in full, including shipping, whichever you prefer.

When you get your money back

Once we receive and check the return we approve your refund within 3 business days and send it back to the original payment method. Your bank or card issuer typically shows it within 5 to 10 business days. We will email you when the refund is on its way.

Exchanges

The quickest way to swap a size or colour is to return the original item for a refund and place a new order.

Contact

Anything unclear? Email support@example.com and we will help.