Any Business — Team Training
How to train your frontline staff to collect reviews
Overcome staff hesitation, practice the ask, and reward your team the Google-friendly way.
Why staff hesitate
Most staff feel awkward asking. Explain that a tap takes 10 seconds and happy customers usually like being asked.
Show the team your newest reviews — seeing their own names mentioned is the best motivation.
Practice the ask
Role-play a few common replies: “I'm in a rush” (“No problem, it takes 10 seconds”), “I'll do it later” (“Here's a card you can tap at home”).
Keep one short line everyone uses, so it becomes a habit.
Reward the team, not the customer
Google doesn't allow offering customers discounts for reviews. Instead, reward your staff — a monthly team treat for the most reviews mentioned by name works well.